Clear BOUNCING state of a Group Member

Overview :

If a group member bounces many messages delivered to the group, the member will enter a bounce state. Sometimes, a group member can enter an individual bounce state where messages sent to them might bounce. In this state, the bouncing group member might receive some, but not necessarily all, messages. For protection from malicious attacks, a group member might bounce all messages they receive.

When a group member enters the bouncing state the Delivery shows “BOUNCING” as shown below.

Clear bouncing status of the User:

Login the affected to the Gmail account in the browser.

Open a new tab in the browser then past the URL “https://groups.google.com/a/yourdomain.com/groups/bounced?pli=1” in the browser but first put your domain name in the place of “yourdomain.com” then press the enter, you will see below screen.  

To clear bouncing status click on the “Email status here”.

After clicking “Email status here” you will see below screen then click on “Reset bounce state”.

Then finally click on “Reset bounce state” as shown below.

After Reset bounce status you can see the Bouncing status “Your email address is currently not flagged as bouncing” as shown below.

Now user bounced status has been clear and the user will receive group emails.

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